RUVAU / Support

Let’s get you back to work.

Installation, compatibility, and help with your tools.

01

FaceTweak installation

Download the free trial for macOS or Windows, install the plugin, and try it in DaVinci Resolve with your own footage. After purchasing, enter the license number from your email in the installed plugin to remove the trial stripes; no reinstall is needed.

02

License & purchase

For purchase or license-delivery problems, keep your Stripe receipt handy. Never put your license key or payment information in a public bug report.

03

Compatibility

Windows: An NVIDIA GPU with at least 8 GB of VRAM is recommended for best performance. CPU fallback is available, but performance may be restricted. Mac: Apple silicon M1 or later, 16 GB or more unified memory, macOS 15 Sequoia or later, and DaVinci Resolve Studio 21 or later. Use the default Auto inference backend. An M2 Pro-class Mac and 24 GB or more are recommended; use 32 GB or more for 4K and advanced workflows. Intel and 8 GB Macs are not supported. Try the free trial with your own footage and workflow before buying.

04

Twelve Minus One Labradors

A $9.99 one-time-purchase voice studio for Windows 10/11 (64-bit) with an NVIDIA GPU: 8 GB VRAM or more, 12 GB recommended; about 15 GB of disk for the engines plus 5–15 GB for voice models. The installer downloads the engines once; generation then runs locally and offline. Purchases open soon; installer details will be published with the release.

05

JunkDrawer

An image and video organization utility in development. Download and product details are coming soon.

Found a bug?

Give us the useful details.

Include the steps, exact versions, and the error message. You’ll review the report in GitHub before submitting it.

GitHub issues may be public. Keep license keys, passwords, private footage, client information, and payment details out of your report.

Error report / GitHub handoff* Required

Nothing is posted automatically. GitHub opens with the report prefilled so you can review it before submitting.